What does pre-ordering mean?
It means securing the must have items before they sell out! Once your order is placed, we will deliver it to you as soon as possible.
How do I pre-order?
Look for items marked ‘PRE-ORDER’ and simply add the style to your shopping bag and proceed to checkout as usual.
When will my pre-order arrive?
We will update you with Once you have secured your item, we will ship it to you as soon as it becomes available. As soon as your pre-ordered piece has been sent, you will receive an email with tracking details, so you know when to expect it.If you have any queries about the delivery window for a specific product, please email Customer Care for assistance at firstname.lastname@example.org.
Why do I need to select a shipping option for pre-orders?
Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We will also email you once your order is on its way, so you can track its progress and know when it will arrive.
Can I change the size of my pre-order?
If you need to make any changes to the size of your pre-order, please contact us within 9 days of placing your order. After this time, we won’t be able to make any changes.
Can I cancel a pre-order?
If you change your mind, please contact Customer Care who can cancel your order for you.
Can pre-ordered items be returned?
We hope that you are delighted with every order you receive from Ira & Isla Baby and Kids, if for any reason you are not satisfied with your purchase, you have 14 days to return them to us for a refund. You must notify us if you wish to return any items from your order within 14 days from the day of receipt. Please ensure that all returns are sent back in the original packaging provided and with return tags still attached. Please note all return costs are the responsibility of the customer. If your item is faulty (i.e., received damaged or with a manufacturing fault) please contact email@example.com.
For more information please see our Returns Policy.